Live chat software creates new sales opportunities for your website -instantly. Offer a chat button to your customers on specific pages to increase conversions, leverage our SmartInvite engine to intelligently select customers for chat, and use our newly released conversion tracking mechanism to connect conversions with chats and operators - all in real time. |
Track & Measure
- Real Time Conversion Tracking
- Review and report on referrer keywords from Google, Yahoo, AOL and others
- Report on higher performing SmartInvites
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Report & Analyze
- Analyze website effectiveness
- Measure agent efficiency
- Link Keywords to visits
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Smarter Online Sales
- Intelligent chat invitation engine
- Generates more sales by targetting users
- More about Smartinvite
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Integrated Email Support
- Chat and email in one application
- Agents can multi-task, answering both chats and emails
- Manage Email More Effectively
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Instant Customer History
- Chat and visit history retained indefinitely
- Search chats and emails in seconds
- Chat and visitor history integrated directly into the Boldchat interface
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Save Time
- Chat and Email canned messages improve speed and accuracy
- Proactive push page
- Detailed Co-browse capability
- Robust email management (eCRM Edition)
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